It pioneered internet-based rail ticket booking through its website, as well as from the mobile phones via WIFI ,GPS or SMS It also provides SMS facility to check PNR status and Live Train Status as well. In addition to e-tickets, Indian Railways Catering and Tourism Corporation also offers I-tickets that are basically like regular tickets except that they are booked online and delivered by post. The tickets PNR status is also made available. Commuters on the suburban rail can also book season tickets through the website. It has also launched a loyalty program called Shubh Yatra for frequent travelers. Through this program, passengers can avail discounts on all tickets booked round the year by paying an upfront annual fee.
Seeking to make it easier to book e-tickets, It launched a scheme called Rolling Deposit Scheme (RDS). RDS is an e-ticket booking scheme allowing passengers to reserve seats against advance money kept with the corporation. It has also added flights and hotels booking facilities to their line of online reservation services.
In 11 August 2021, the organisation introduced a smart card system for passengers travelling through unreserved train tickets which can be bought in railway stations and can help them to avoid long queues and these cards can also be recharged online.
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